FREQUENTLY ASKED QUESTIONS:

To request a pick-up day change, contact us on the “Report an Issue” page and please tell us which day you would like your glass picked up. Be sure to include your pick-up address and/or account number with your request. Visit Report and Issue.

We are not offering refunds at this time.

At this time, buying the $10 residential or the $40 bin is required. Glass can be a dangerous item for our employees if not transported and moved in solid containers. This also keeps any liability of an improper container off of our customers by not having a faulty bin.

At this time, we are accepting payments for checks only for annual subscriptions. Please call us and we will help you get setup.

Click the “My Account” button in the footer or in the menu and login. Then select “Billing Details” and update the card on file.

If you enrolled in a monthly subscription you can cancel at any time. The container is yours to keep or if you would like us to reuse it, please send us an email or call your nearest location.

If you need a second container at your home OR business, please call us and we will add it to your account.

You can either call us and we will add it to your accounts over the phone. Or, you can sign up again through our website and select the service that you want to add. If done online, you will need two separate accounts.